Policies

Shipping Policy

Pony Tails Candy Company ships via USPS Priority Mail which delivers in approximately 3-5 business days after shipment.  For international orders, or to inquire about rates for faster than ground deliveries please call us at 757-336-6688, or e-mail sales@ponytailstaffy.com.

Because all of our products are heat sensitive, from May 1st through October 31st, we ship on Mondays and Tuesdays ONLY. This insures that candy is not being stored in excessive heat in warehouses or delivery trucks. Therefore, orders placed after Tuesday morning will typically ship the following Monday. Orders placed on Monday will be shipped the next day. Pony Tails Candy Company reserves the right to hold orders in periods of excessive heat (90 degrees or above) until weather conditions return to proper levels for candy shipments. 

Please be sure that all information provided regarding "ship to" addresses are 100% correct. Pony Tails reserves the right to charge the customer an additional $5.00 for incorrect addresses provided. Please check that street numbers, names, zip codes, and even street endings, ie.,"Circle", "Lane", "Street" are correct. Pony Tails is not responsible for shipments returned to sender because of invalid address. If a shipment is returned for the aforementioned reason, the customer will be notified. Shipments will be resent to the corrected address after the customer is charged again for shipping.

If a product is damaged by USPS, please call 757-336-6688 or e-mail sales@ponytailstaffy.com

Privacy Policy

Pony Tails respects and is committed to protecting your privacy. All personal information collected on our website is automatically recorded on our server logs from your browser including your IP address, cookie information and the page(s) you visited. All information is kept confidential and is used only for use by Pony Tails. All personal information will never be sold or used by a third party.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

All information provided to and by Pony Tails is kept confidential.

Refund Policy

Pony Tails prides itself in manufacturing wonderful products with a 100% satisfaction guarantee. If there is a problem, we want to know about it! Please contact us at 757-336-6688 or sales@ponytails.com to submit a claim.

Claims require that the customer to ship back the product(s).  Pony Tails will pay for return shipping for the first return.  Pony Tails will also incur shipment charges for replaced products. After the first return, the customer is responsible for shipping charges back to Pony Tails as well as shipping charges back to the customer.  If product(s) are unavailable to ship back for return, we will not be able to replace the product or refund money. There are NO exceptions to this rule. Please do not consume, give away, discard, etc product for which you want to return for exchange or returned. When the product(s) is returned to Pony Tails, we will contact the customer in order to process a replacement or refund. A completed claim form must be returned in order for the refund or replacement to be handled.